প্রত্যর্পণ নীতি

At Power DCS Parts Limited, we understand that sometimes a return is necessary, and we aim to make the process as smooth as possible. Our return policy allows you to return items for a full refund within 30 days from the order date. To qualify for a refund, the product must be in its original factory packaging, unused, unopened, and include all the original paperwork and accessories. If you need to initiate a return, please contact us at pambo@5gplc.com or call +86 13306036024. Our team will guide you through the process and provide the necessary instructions.

Please note that customers are responsible for both the outbound and return shipping fees, as well as any handling charges associated with the return. Once we receive the returned item, we typically process refunds within 5-7 business days. However, please be aware that shipping, handling, and related charges are non-refundable and will not be included in the refund amount.

In the rare event that you receive a damaged or incorrect item, we encourage you to contact us immediately. We will work with you to either arrange a replacement or process a refund, depending on your preference and the situation. While we strive to ensure every order is accurate and arrives in perfect condition, we understand that issues can occur, and we are committed to resolving them promptly.

There may be certain exceptions to our refund policy, particularly in special circumstances. We recommend reviewing our full refund policy available on our website for detailed information. If you have any further questions or need assistance, our customer service team is always here to help.